TAK Communications is a nationwide company that still holds to our Midwestern roots. To us, that means serving our customers with the highest levels of integrity, honesty and trust. We work very hard to secure work and even harder once we commence the job itself. We believe in always doing what we tell our clients and their customers we are going to do, and to do so with courtesy, politeness and a smile. You see, we take the work we do for our clients very seriously but try not to do that with ourselves.
We also love our families, our communities, the communities of those we serve and our ways of life. Still, and just as importantly, we are tolerant and understanding of others who hold different beliefs or values. Above all, if it were up to just us, we would do business solely on a firm handshake.
We are an employee based operation with over 650 associates. TAK is a South Dakota Corporation, with its corporate office based in Sioux Falls, SD. Our current teams are located in 8 Midwestern states with over 25 project locations.
We understand any company is only as good as its employees. We are proud to say that our leadership team and entire management staff has been virtually the same team members since the inception of our company in 2004. Our leadership team brings decades of industry-specific experience to the table. We know our business well and we are focused on constantly improving our organization and staying current in our ever-changing industry.
In addition to having an employee based operation, we utilize a uniform fleet of company vehicles equipped with the latest test equipment, proper tools, and all necessary OSHA required safety equipment. We not only equip our staff with the needed tools for the job, but we train and develop our employees all with customer focus at the top of our list, which results in our success.
TAK greatly values each and every business relationship we engage. We view our relationships as "partnerships" and operate with both of our best interests at all times. Our mission statement sums up what our intentions truly are.
Seek excellence in everything we do. Provide quality teams with proper training and knowledge to offer the very best customer experience possible!
The word customer in this case not only defines our business partners, but also the end users. We have built our business around the fact that we represent our business partners in a highly competitive environment.
We know that our face-to-face impression is, in many cases, the first and most important to the customer. This is an objective we endeavor to achieve every time.
Through proper customer service training, professional development, and necessary incentives / rewards for great customer service, our employees are highly focused on the overall customer experience. Our employees are not only trained to do so but guaranteed to do so.
Our commitment to you is to be a true extension of your day to day operations by living and becoming a part of your team and operating with the same concerns, beliefs, and measurements of your business. We will do this by providing the very best experience for your customer's day in and day out.
1. DELIVER GREAT CUSTOMER SERVICE
We are passionate about creating a great customer experience with the people we do business with. Show our business partners how great we are at doing the things they can’t do. Do something that is above and beyond what’s expected. Create an exceptional emotional impact.
2. SHOW THE DESIRE TO WIN AND EMBRACE CHANGE
We compete against past performance and industry rivals to rapidly achieve high quality results. We cannot be lulled into complacency by previous achievements. We are ever evolving; we must in order to stay ahead of our competition. We continue to plan for and view change optimistically as a new challenge. We must never accept the status quo.
3. BE PASSIONATE
We value passion, it drives us forward, it drives us to persevere. We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. Be ambitious, realize when working, our work is never done and there is always room for improvement. Strive to make ourselves more efficient and organized. Never lose the sense of urgency in making improvements.
4. ENSURE QUALITY AND PROFESSIONALISM
Quality is a cornerstone of our company. We consistently seek the highest standard of technical quality, decisions and people. Quality is woven into the fabric of everything we do. Take PRIDE in what you do. We must continue to maintain our professionalism when interacting with our business partners, customers and team members.
5. TRUST, BE LOYAL AND RESPECT EACH OTHER
Every team member and position at TAK is important. We attract diverse, capable, great people and provide an environment that stimulates inclusion, respect and individual responsibility. Trust is strengthened through personal initiative and by capturing quality results. Give your time, attention and self to your team members. Treat others as you would like to be treated by taking the most positive and diplomatic course.
6. WORK TOGETHER AS A TEAM
Our teams commit to work quickly to implement what we learn daily into the company to support our business. Teams working together generate the best decisions for our customers, staff and business partners. Our team structure provides opportunities for everyone to impact the direction of our company and to reach their full potential.
7. COLLABORATE AND COMMUNICATE
Leaders at TAK seek real feedback and involve other team members in important decisions. In gathering input, leaders will welcome diverse opinions, conflicting views and open discussion for serious consideration. Leaders will clearly communicate decisions and rationale openly and in a timely manner.
8. EMPOWER THOSE AROUND YOU
We strive to give those around us the proper training and tools they need to perform at their best. Give sincere compliments and recognition when merited. We will embrace and engage our teams by empowering them to make the right decisions on their own.
9. CREATE FUN IN THE WORKPLACE AND BALANCE IN YOUR LIFE
Look for fun and humor in our daily work while maintaining professionalism. Balance work and personal time to create a healthy life.
10. I AM RESPONSIBLE
Be conscious of the fact that you have accepted the responsibilities with your position. Accept adversity as a challenge to overcome. Once a decision is made, all members of the team will be accountable for the results and for implementing the decision rapidly.
11. SHOW INTEGRITY
The soundness of our moral character. We are committed to our Core Values and proud of the company we have created. We live and promote our Core Values in addition to our job description. We expect every employee to show integrity by living our Core Values when no one is watching.