We take pride in providing our clients with customer service-oriented technicians. Each fulfillment technician is equipped with the latest in technology and trained extensively to exceed customer expectations.
We insure adequate education on the services ordered / installed, and instill the value of the products in each and every consumer.
We realize the high demands and increased competition that operators are faced with today. As a fulfillment contractor, we are well aware of our surroundings and are able to provide quality teams with the right attributes resulting in a superior customer impression that lasts!
Employee based technicians: TAK proudly offers employee based technicians allowing us to provide a uniform approach to superior service. Our company structure rests on a solid foundation with clear objectives and a proper chain of command; resulting in our ability to properly train, educate, inform, and provide a consistent message to our employees.
Employee Pre-screen: All of our employees go through a pre-screen qualification including a certified background check, MVR driving record check, and a pre-employment drug screen. We understand the importance of offering proven individuals to our clients and the safety of the consumer.
Uniformed Technicians: All TAK technicians are professionally outfitted with apparel approved by the operator we are representing. This consistent appearance reduces any confusion to the consumer and shows that our technicians are a clear reflection of the company we represent.
Uniform Vehicle Fleet: Our standardized fleet of vehicles ensures a professional image creating an exceptional customer first impression. We proudly display our company logo on each vehicle. In addition and when required, we display the company name for which we are contracted by utilizing an approved magnetic sign. All vehicles are equipped with industry-specific accessories in order to carry all equipment necessary to safely complete the job. Our maintenance program allows for a safe driving vehicle along with a clean and neat appearance. We proudly provide excellent service presented in a professional package.
Certified Training Program: Our technicians all hold a certification in the installation of voice, video, and data services. All techs are put through our ‘TAK training program’ and certified after completion. In addition, we utilize multiple Jones/NCTI training programs including the IP Voice and Small and Medium Business Telecom programs. Our continued education programs include field training, classroom training, and more in order to keep our technicians current and to increase their educational development.
Mentor Program: TAK has certified mentors that are trained to welcome new employees and set them up for success. Not only do they properly track their metrics, but all new employees will feel right at home in the TAK family.
Quality Assurance: We utilize our local Supervisors and Lead Technicians to implement our Quality Control Program. This involves performing quality checks on a percentage of each technician's completed work. Our beginner technicians are also required to perform self-quality checks until they consistently have passing scores. In addition, we employ a Corporate Quality Control Manager that focuses solely on Quality Control throughout our company footprint. Quality assurance is taken very seriously and our goal is to provide a superior installation that ensures minimal repeat visits to the customer’s home.
Penguin Data: Software that gives our employees the tools they need to track their pay, hours, and more. This robust system is a state of the art system that streamlines all TAK operations and gives u the ability to have all the visibility necessary to manage our operations.
Quality Assurance Training: Each TAK technician is put through a Quality Control training program. The program consists of a training video in order to capture all types of learning styles. This video focuses on the actual installation and all key points are touched on in order to fulfill the operator’s installation specifications.
Personal Development Training: Our technicians are thoroughly and continuously trained to improve communications and the overall customer experience. We ensure that all customers are well informed, professionally dealt with, and fully educated on their products and services. Customer retention is at the top of our list along with a positive overall customer experience.
Right tools for the job: Our technicians would not be able to complete any assignment without the proper resources. Each TAK truck is equipped with all industry specific tools, safety gear, and test equipment in order to safely and properly complete each assignment.
SAFETY, SAFETY, SAFETY: Safety is one item not to be overlooked in our industry. We are very passionate about safety and it is our goal to ensure safety for all of our employees and those around us. This message is very clear from the top of our organizational chart all the way to the frontline TAK technician. We conduct monthly safety meetings, random toolbox meetings, field safety observations, and more to ensure our success with safety. Our safety program was developed in connection with an OSHA consultation requested by